Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Steelcraft Automotive to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Steelcraft Automotive offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Steelcraft Automotive takes great pride in having you as a customer and we will ensure your privacy as a customer. Steelcraft Automotive does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

steelcraftautomotive.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Steelcraft Automotive seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Steelcraft Automotive reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Steelcraft Automotive, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to info@steelcraftautomotive.com.

We are confident that your visit to Steelcraft Automotive is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at (888)261-4537.


Terms & Conditions

Q: PURCHASING

All shipments are C.O.D. unless payment has been received with an order or other prior arrangements have been make for open account. 50% deposit required on C.O. D. Shipments.

Q: SHIPPING

Steelcraft has already negotiated deep discounts with select freight companies and passes this savings on to our customers. Unless indicated otherwise, all shipments are FOB Corona, California. Upon managements approval, freight shall be prepaid on shippable orders within the United States (excluding Hawaii and Alaska) exceeding $6500.00. Our standard drop ship fee is $5.00 and will be added to all orders that are shipped to a location other than the billing address.

Q: CLAIMS

Inspection of shipments is the responsibility of the customer. Damage or shortages need to be reported by the customer to the carrier at the time of delivery and noted on the bill of lading. Any Claims not reported within 72 hours of delivery will not be honored.

Q: RETURNS

All returns must be authorized in advance by Steelcraft. No returns will be accepted without a Steelcraft issued RGA number and a copy of the original invoice. Authorized returns will be shipped freight prepaid by the customer and once inspected will be subject to a restocking fee of at least 20%. Credit will be issued (no refunds) pending customer’s 2:1 offset order.

Q: PRICING AND TERMS

Pricing and terms herein supercede all previous and are subject to change without notice.

Q: MAINTENANCE

Steelcraft products should be routinely cleaned with a mild soap and water solution then dried fully with a clean dry terry cloth. Powder-coated products have a similar consistency as automotive paints and should be cared for similarly. Stainless Steel products require routine cleaning and polishing with a non-abrasive polish. Failure to do so may cause fading, corrosion, and ultimately void product warranty.

Q: STAINLESS STEEL WARRANTY

Steelcraft guarantees the original purchaser a LIMITED LIFETIME WARRANTY against manufacturer defects in materials, workmanship, and finish under normal use excluding damage resulting from road hazards, debris, product misuse, improper installation, impairments from accidents, neglect, shipping or product modification. This warranty applies only to new products and is limited to the repair or replacement of Steelcraft products. Warranty does not include the cost of removal, installation, labor, freight, inconvenience, or consequential damage. The original purchaser must return defective merchandise to the original place of purchase and must provide the original receipt.

Q: BLACK POWDER COAT WARRANTY

Steelcraft guarantees the original purchaser a LIMITED 3 YEAR WARRANTY from the date of purchase against manufactured defects in materials, workmanship and finish under normal use. This excludes damage resulting from road hazards, debris, product misuse, improper installation, impairments from accidents, neglect, shipping or product modification. This warranty applies only to new products and is limited to the repair or replacement of Steelcraft products. Warranty does not include cost of removal, installation, labor, freight, inconvenience, or consequential damage. Original purchaser must return defective merchandise to original place of purchase and must provide original receipt.

Q: HEAVY DUTY PRODUCTS

limited lifetime WARRANTY

ALuminum

Steelcraft guarantees the original purchaser that our Heavy Duty Aluminum products are free of defects in materials, workmanship and rust damage caused by manufacturing for the life of the product. This excludes damage resulting from road hazards, debris, product misuse, improper installation, impairments from accidents, neglect, shipping, or product modification. This warranty applies only to new products and is limited to the repair or replacement of Steelcraft products. Warranty does not include the cost of removal, installation, labor, freight, inconvenience, or consequential damage. The original purchaser must return defective merchandise to the original place of purchase and must provide an original receipt.

 

Steel

Steelcraft guarantees the original purchaser that our Heavy Duty Steel products are free of manufactured defects in materials and workmanship for the life of the product. This excludes damage resulting from road hazards, debris, product misuse, improper installation, impairments from accidents, neglect, shipping, or product modification. This warranty applies only to new products and is limited to the repair or replacement of Steelcraft products. Warranty does not include the cost of removal, installation, labor, freight, inconvenience, or consequential damage. The original purchaser must return defective merchandise to the original place of purchase and must provide an original receipt.

 

 

1-year limited WARRANTY

Steelcraft guarantees the original purchaser that our black finish products are free of manufactured defects in our coating process. This excludes damage resulting from road hazards, debris, product misuse, improper installation, impairments from accidents, neglect, shipping, or product modification. This warranty applies only to new products and is limited to the repair or replacement of Steelcraft products. Warranty does not include the cost of removal, installation, labor, freight, inconvenience, or consequential damage. The original purchaser must return defective merchandise to the original place of purchase and must provide an original receipt.

Q: DISCLAIMER

Steelcraft products are designed as decorative accessories and should not be relied upon as protection for the vehicle or passengers. Buyers assume all risk and liability whatsoever resulting from the installation and use of Steelcraft products. Steelcraft assumes no liability for injury, loss, incidental or consequential damages in the event of an accident.